Experienced Sr. IT Engineer with 9+ years of expertise in IT Infrastructure, ERP Support, Networking, System Administration, Google Workspace, Firewall Management, CCTV, Cloud Computing and Technical Support.
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Sr. IT Engineer with nine years of experience in ERP support, IT infrastructure management, system administration, networking, and technical support. Experienced in managing enterprise IT environments, maintaining servers, hardware, printers, and network systems while ensuring smooth and secure business operations. Skilled in ERP application support, troubleshooting technical issues, Windows administration, software deployment, user management, and infrastructure monitoring. Proven ability to resolve complex IT problems efficiently, provide end-user support, and coordinate with cross-functional teams and vendors. Strong problem-solving, communication, and team management skills with a commitment to delivering reliable IT and ERP solutions that improve organizational productivity.
o Bachelor of Computer Application from Himachal Pradesh University, Shimla (2013 - 2016).
o 12th from HPBOSE Dharamshala(2011).
o 10th from HPBOSE Dharamshala(2008).
o Diploma in Computer Software
o G o o g l e C y b e r S e cu r i t y C e r t i f i c at e .
o G e n e r at i v e A I F o u n d a t i o n s C e r t i f i c at e .
o Microsoft Azure Administrator (AZ-104).
Managing Servers, Firewalls, Active Directory, ERP Support, Networking, Google Workspace, Backup Solutions and User Support.
Managing Windows Servers, Network Devices, Virtualization, CCTV Infrastructure, Sophos Firewall, VPN, Security Policies.
Work with ERP like as; SnapSoft,QAD,Oracle,SAP etc I am responsible for ensuring the smooth operation of the ERP system and the supporting IT infrastructure. My role includes providing technical support to end users, troubleshooting ERP-related issues, managing user accounts and access permissions, and coordinating with ERP vendors to resolve application problems. I work closely with different departments to ensure uninterrupted business operations and improve system efficiency.
Acronis is a comprehensive cyber protection and data management platform. It is primarily used for system backups, disk cloning, disaster recovery, and real-time cybersecurity
Deployed IoT devices such as sensors, actuators, and smart machines to collect real-time data on equipment performance, product quality, and environmental conditions •Integrated various machines, including Induction Hardening, VMC, CNC, and others, into the digitization framework.
Led the migration of over 200 company email accounts from Basic to Standard Google Workspace, ensuring seamless data transfer and zero loss of emails. Coordinated with internal teams and Google Workspace support to ensure smooth project execution.
Designed and developed a web-based Help Desk application for managing IT support requests. The system allows employees to submit tickets, track their status, and communicate with the IT team. Administrators can manage users, assign tickets, monitor progress, generate reports, and export ticket data. The project improves issue tracking, enhances productivity, and ensures timely resolution of IT incidents. Technologies Used: PHP, MySQL, HTML, CSS, JavaScript, Bootstrap, XAMPP.
Coordinated HRMS implementation with a third-party vendor by managing requirement gathering, facilitating meetings between HR and the vendor, providing business data, supporting UAT, and ensuring successful deployment and user adoption.
Inventory Tracking with Reports.
Skilled in developing responsive and modern websites using HTML5, CSS3, and basic JavaScript. Experienced in creating user-friendly web interfaces, optimizing layouts for desktop and mobile devices, and deploying websites using GitHub Pages. Proficient in Git & GitHub version control, custom domain configuration, and DNS management for live website hosting.
Email : satpalbhatia01@gmail.com
Phone : +91-9805479163
Location : Himachal Pradesh, India